Return and Refund Policy
Oneinmil Stands Behind the Quality of Their Furniture
If you have any issues with your item please let us know! Contact us in email ：Oneinmil@outlook.com
We will always do our best to come up with a solution that you will be happy with.
Length of return period:
Items can be returned within 30 days of purchase.
In the meanwhile, everything you purchased from Oneinmil comes with a one-year warranty.
Who is responsible for the return shipping fee:
Oneinmil will cover the return shipping fees if:
- Your item has a manufacturing defect in its materials or workmanship. For example, torn wicker or misaligned screw holes. We will send you a prepaid shipping label after photos are sent.
- Your item has been damaged in transit. For example, glass is broken or wicker is damaged. We will send you a prepaid shipping label after photos are sent.
- You receive the wrong box(es) due to a warehouse error. We will send you a prepaid shipping label after photos are sent of the wrong SKU numbers on the outer box(es).
- One or more boxes are lost in transit. We will send you a prepaid shipping label if you no longer want the item.
*However, we still hope to work with you for a better solution instead of a return. Please don't hesitate to contact our customer service team.
And pls do not throw the original box(es) if you have not finished assembling or confirmed no quality issues.
Customer will cover the return shipping fees if:
- You don't like the product(s) after receiving the box(es).
- You no longer need the product(s) but you have received the box(es).
- You buy the product(s) by mistake but you have received the box(es)
Return request
In order to get a full refund as described in this return policy, all items must be: (1) In a brand new/unused state, please provide photos before and after packaging.
(2) When returning, all accessories and parts are firmly packed in all original packaging (unless the packaging is taken out as part of the home delivery, in which case, please repack it to prevent damage in the case of return).
If your return does not meet the requirements, you may not get a full refund.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oneinmil@outlook.com.
What if the product is damaged outside of the valid return period?
We want you to be a happy customer. Please reach out to us by email and we will come up with a solution to make sure you are satisfied.
